Everywhere we go, we hear more and more about apps, smartphones, and mobile everything. Is this a fad, or are we seeing a significant change? Our employees are increasingly mobile and increasingly equipped with mobile technologies. This is a new resource that is largely untapped to improve organizational performance, yet promising large returns. How do we take advantage of it? To truly "get" mobile, we need to shift our thinking. In this session, we will explore the new technologies that underpin the excitement, cover the opportunities on the table, review a set of useful frameworks to help shift our thinking, and talk about the design process and organizational imperatives that accompany this new opportunity.
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